INTRODUCTION
These Payout Schedule & Disbursement Terms (“Terms”) form part of the Seller Terms & Conditions (“Agreement”) between the Marketplace (“Platform”) and the registered seller (“Seller”). By listing products, submitting inventory, or using any fulfilment services, the Seller agrees to be bound by these Terms.
1. Definitions
For the purposes of these Terms:
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“Order” means a completed customer purchase submitted through the Platform.
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“Return Window” means the period during which a customer may request a return or refund, as defined in the Platform’s Returns Policy.
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“Eligible Order” means an Order that has fully cleared the Return Window and meets all payout eligibility criteria.
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“Payout Cycle” means the bi-weekly (14‑day) schedule on which Eligible Orders are disbursed to the Seller.
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“Seller Payout” means the net amount payable to the Seller after deductions outlined in Section 7.
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“Dispute” means any claim, chargeback, fraud review, or refund request associated with an Order.
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“Transaction Fee” means the payment processing fee applied per Order.
2. Payout Frequency
2.1 The Platform issues payouts on a bi‑weekly basis (every 14 days).
2.2 Only Eligible Orders are included in each Payout Cycle.
2.3 Orders that have not cleared the Return Window at the time of a scheduled payout will automatically roll into the next Payout Cycle.
3. Return Window Requirement
3.1 An Order becomes eligible for payout only after the Return Window has fully expired.
3.2 If the Return Window ends during a Payout Cycle, the Order will be included in the next scheduled payout.
3.3 This requirement protects both the Platform and the Seller from refund‑related deductions and ensures accurate reconciliation.
4. Payout Method
4.1 Payouts are issued via bank transfer to the Seller’s registered account.
4.2 The Seller is responsible for ensuring all bank details provided are accurate and up to date.
4.3 The Platform is not liable for delays or failed transfers caused by incorrect bank information.
5. Payout Eligibility
An Order must meet all the following conditions to qualify for payout:
- Fully paid by the customer
- Successfully dispatched
- Past the Return Window
- Not subject to any Dispute, fraud review, or refund request
- Not cancelled or voided
Orders failing to meet any of the above criteria will be excluded until resolved.
6. Transaction Fee (Payment Processing)
6.1 A Transaction Fee is applied to every completed Order to cover payment processing costs.
6.2 The Transaction Fee is charged at 2.5% + £0.25 per Order, unless otherwise stated in the Seller Dashboard.
6.3 Transaction Fees are deducted automatically from Seller Payouts.
6.4 Rates may change in accordance with payment processor pricing or regulatory adjustments.
6.5 Transaction Fees are non‑refundable, including in cases of customer cancellations or refunds.
7. Payout Calculation
7.1 Seller Payouts are calculated as follows:
Seller Payout = Item Subtotal – Monthly Subscription Fee – Storage Fees – Pick & Pack Fees – Packaging Fees – Transaction Fee
7.2 Definitions:
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Item Subtotal = product price × quantity
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Monthly Subscription Fee = £24.99 (deducted from the first eligible payout of each calendar month)
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Storage Fees = charged based on item type and duration
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Pick & Pack Fees = charged per order
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Packaging Fees = charged only when applicable
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Transaction Fee = 2.5% + £0.25 per Order
7.3 No commission is ever deducted from Seller Payouts.
8. Payout Delays
8.1 The Platform may delay, pause, or withhold a payout if:
- Bank details are incorrect or invalid
- The Seller has unresolved Disputes
- Fraud, unusual activity, or policy violations are detected
- A refund or chargeback is pending within the Return Window
- The Seller fails to comply with any part of the Agreement
8.2 The Seller will be notified if a payout is paused or requires additional verification.
9. Reporting & Statements
9.1 For each Payout Cycle, the Seller will receive:
- A bi‑weekly payout summary
- A breakdown of all applicable fees
- A list of Eligible Orders included
- A running monthly balance
9.2 The Seller is responsible for maintaining their own financial records and tax compliance.
10. Liability
10.1 The Platform shall not be liable for:
- Delays caused by banks or payment processors
- Losses arising from incorrect bank details provided by the Seller
- Payout delays resulting from Disputes, fraud reviews, or compliance checks
- Any indirect or consequential damages related to payout timing or processing
10.2 The Seller agrees to indemnify and hold harmless the Platform from any claims arising from incorrect payout information, fraudulent activity, or breach of these Terms.
11. Dispute Resolution
11.1 Any payout‑related Dispute must be submitted in writing within 14 days of receiving the payout summary.
11.2 The Platform will review the Dispute and respond within a reasonable timeframe.
11.3 If unresolved, the matter will be escalated according to the dispute resolution procedures in the Seller Agreement.
11.4 The Platform’s determination regarding payout eligibility and fee deductions is final unless otherwise required by law.
12. Amendments
12.1 The Platform may modify, update, or replace these Terms at any time, with or without prior notice.
12.2 Changes may be communicated through the Seller Dashboard, email notifications, or updates published on the Platform’s website.
12.3 Continued use of the Platform constitutes acceptance of any revised Terms.
13. Acceptance of Terms
By operating as a Seller, you confirm that you have read, understood, and agreed to these Payout Schedule & Disbursement Terms. It is your responsibility to review these Terms regularly to remain informed of any changes.
V1.0 - 18 October 2026
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