Prohibited Items Policy

INTRODUCTION

This Prohibited Items Policy (“Policy”) forms part of the Seller Terms & Conditions (“Agreement”) between the Marketplace (“Platform”) and the registered seller (“Seller”). By listing products, submitting inventory, or using the Platform’s fulfilment network, the Seller agrees to comply with all terms outlined herein. The Platform may amend, update, or replace this Policy at any time, with or without prior notice.

1. Definitions

For the purposes of this Policy:

  • “Prohibited Item” means any item listed in Sections 2–10 of this Policy.
  • “Fulfilment Network” means any warehouse, storage facility, or logistics service operated or authorised by the Platform.
  • “Restricted Goods” means items regulated under UK law, courier rules, or safety standards.
  • “Seller Inventory” means any product submitted, stored, or listed by the Seller on the Platform.

2. Illegal or Restricted Goods

Sellers must not list, sell, ship, or store any of the following:

  • Counterfeit products
  • Stolen goods
  • Items infringing trademarks, copyrights, or brand intellectual property
  • Unlicensed, pirated, or unauthorised media

The Platform reserves the right to immediately remove any listing suspected of violating intellectual property or criminal law.

3. Hazardous or Dangerous Materials

The following items are strictly prohibited:

  • Explosives, fireworks, detonators
  • Flammable liquids or gases
  • Toxic chemicals or industrial‑grade substances
  • Pressurised containers not approved for consumer transport

Sellers acknowledge that courier restrictions may classify additional items as hazardous.

4. Weapons and Related Items

The Platform prohibits:

  • Firearms, ammunition, or firearm components
  • Knives designed for combat, concealment, or unlawful use
  • Pepper spray, tasers, or self‑defence weapons

Any item resembling or marketed as a weapon may be removed at the Platform’s discretion.

5. Perishable Goods That Pose Safety Risks

The following items may not be listed or stored:

  • Food past its expiry or best‑before date
  • Opened, tampered, or improperly stored food items
  • Home‑made food without proper licensing, packaging, or hygiene compliance
  • Items requiring temperature control without approved logistics arrangements

Sellers are responsible for ensuring all food products comply with UK food safety regulations.

6. Medical, Health, and Pharmaceutical Items

The Platform prohibits:

  • Prescription medication
  • Unlicensed supplements or herbal remedies
  • Medical devices requiring certification
  • Products making unverified or misleading health claims

Sellers must comply with MHRA and UK consumer health regulations.

7. Alcohol, Tobacco, and Controlled Substances

The following items are strictly prohibited:

  • Cigarettes, vapes, tobacco products
  • Alcohol without proper licensing
  • Illegal drugs or controlled substances
  • Products designed to mimic or disguise-controlled substances

Listings violating UK licensing laws will be removed immediately.

8. Offensive or Harmful Content

Sellers may not list items that:

  • Promote hate, violence, or discrimination
  • Contain pornographic or explicit adult content
  • Are intended to harass, harm, or exploit individuals

The Platform reserves sole discretion to determine whether content is offensive or harmful.

9. High‑Risk Consumer Products

The following items are prohibited due to safety concerns:

  • Faulty electrical goods or recalled items
  • Unsafe children’s toys
  • Products failing UK/EU safety standards (CE/UKCA)

Sellers must ensure all goods meet current UK consumer safety regulations.

10. Items Prohibited by Couriers or Local Regulations

Sellers must not list or ship:

  • Any item banned by Royal Mail, DPD, or other carriers
  • Items restricted under UK trading, import, or customs laws

The Platform may remove listings that violate courier or regulatory restrictions.

11. Seller Responsibilities

11.1 Sellers must ensure all products comply with:

  • UK trading standards
  • Food safety regulations
  • Courier restrictions
  • Marketplace rules and fulfilment requirements

11.2 Sellers are responsible for verifying the legality and safety of all items before listing or submitting inventory.

11.3 Listings found to violate this Policy may be removed without notice. The Platform may take additional action, including:

  • Account suspension
  • Inventory disposal
  • Financial penalties
  • Permanent removal from the Platform

12. Liability & Indemnity

12.1 The Platform is not liable for losses arising from the Seller’s breach of this Policy.

12.2 Sellers agree to indemnify and hold harmless the Platform against claims, fines, or damages resulting from prohibited or unsafe items.

12.3 The Platform may dispose of prohibited inventory without compensation to the Seller.

13. Amendments

13.1 The Platform may modify, revise, or update this Policy at any time.

13.2 Updates may be communicated through the Seller Dashboard, email notifications, or published directly on the Platform’s website.

13.3 Continued use of the Platform constitutes acceptance of any revised terms.

14. Acceptance of Terms

By operating as a Seller, you confirm that you have read, understood, and agreed to this Prohibited Items Policy. You acknowledge that it is your responsibility to review this Policy regularly to remain informed of any changes.

 

V1.0 - 18 October 2026

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